Deluxe reserves the right to modify these Terms at any time by posting modified Terms, and your continued use of the Site thereafter will constitute agreement with such modifications. All changes are effective immediately when we post them. You are expected to check this page frequently so you are aware of any changes, as they are binding on you. If you do not agree to these Terms, do not use this Site.
In addition to these Terms, you may be subject to additional terms and conditions that are related to the specific Service you purchase. In the event there are conflicts between the Terms and the specific Service terms below, the specific Service terms shall apply only to such conflicting terms.
By accessing, using or placing orders on the Site, You represent and warrant that you are at least 18 years of age and/or are otherwise recognized as being able to form legally binding contracts under applicable law. If you are agreeing to these Terms or any other agreement for a particular Deluxe Service on behalf of a corporate entity, you represent and warrant that you have the legal authority to similarly bind such corporate entity, in which case the terms “you”, “your”, “user” or “customer” shall refer to such corporate entity. If Deluxe finds that you do not have the legal authority to bind such corporate entity, you will be personally responsible for the obligations contained in these Terms including, but not limited to, the payment obligations. Deluxe shall not be liable for any loss or damage resulting from Deluxe’s reliance on any instruction, notice, document or communication reasonably believed by Deluxe to be genuine and originating from you or an authorized representative of your entity.
“Content” means any content found on Site and within the Services found at Site, including without limitation any of the following: text, software, software-as-a-service, web pages, whitepapers, product/services data sheets, data, scripts, source code, API, graphics, photos, sounds, music, videos and interactive features and the trademarks, service marks and logos contained therein.
“Deluxe”, “we”, “our”, or “us” means Deluxe Corporation and any of its affiliates or subsidiaries.
“Documents” means the documents provided on Site such as white papers, data sheets, FAQs, and other informational documents.
“Services” means any Deluxe-owned product, service, software, software-as-a-service, good, supply, material, or any other item or service that may be purchased and accessible by you, whether or not branded by Deluxe or as Deluxe.
“Site” means any of the websites found at or through Deluxe.com, any website owned, managed, run, operated, or controlled by Deluxe or any of its affiliates or subsidiaries, or any website linked to from these Terms.
“Third Party Information” means products, services, content, information, website, links, and other content provided by non-Deluxe providers and their websites.
“You”, “your”, “user” or “customer” means any individual or entity that accesses any Site and/or any of the products, Services, software or other Deluxe material offered by Deluxe on any Site.
“User Content” means any data, text, images, photographs, graphics, sound, video or other content you provide to Deluxe through use of the Site or any Services.
Some content on this Site or the Services offered through the Site may have additional terms and conditions that govern your access and use of the Site or Services. These Terms are in addition to and not in lieu of any specific terms and conditions that apply to any particular Service you are access or purchase from Deluxe. Any terms and conditions related to the specific Service you purchase are incorporated herein by reference. If there is a conflict between these Terms and any terms and conditions for the specific Service you purchase, then the terms and conditions of the specific Service will govern the conflicting terms.
You are granted permission to access and use the Site and its Content for the sole purpose of preparing, evaluating, and purchasing Services through the Site. No other download, retention, use, publication, or distribution of any portion of the Content is allowed.
Deluxe assumes no liability or responsibility for any inaccuracies, errors or omissions in any Content. Deluxe also assumes no responsibility and shall not be liable for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing on the Site or your downloading any materials, data text or images from the Site.
Anything you transmit or post may be used by Deluxe for any purpose, including but not limited to reproduction, disclosure, transmission, publication, broadcast, feedback, and postings. Furthermore, we are free to use, without limitation or restriction, any ideas, feedback, concepts, know-how or techniques contained in any communication you send to or through the Site for any purpose whatsoever, including but not limited to developing, manufacturing and marketing Services using such information.
Deluxe strives to keep the Site up to date; however, occasional fluctuation in market conditions may change Service prices. Our goal is to honor the pricing shown on the Site, however, we reserve the right to change published prices of Service offered on the Site at any time. If a published Site price is incorrect on an item you have quoted or ordered, we will contact you with the most updated price prior to fulfilling the order.
Deluxe makes every effort to provide clear and color-correct product images on the Site that best reflect the true nature of the products. However, website images are inherently limited in their ability to accurately show color, scale, and detail. Please be careful about making assumptions about products from the Site image alone.
In order to transact a purchase on the Site you must first complete the registration process and provide your billing and contact information (“Your Account”). You agree to provide and maintain accurate, current and complete information about Your Account, and any entity on whose behalf you order Services.
You are responsible for maintaining the confidentiality of Your Account and are responsible for all activities that occur and orders that are placed under Your Account. You must immediately notify us of any unauthorized use of Your Account or any other breach of security. It is your responsibility to log off from Your Account at the end of each session. We may suspend or terminate Your Account without notice in the event that we reasonably determine that Your Account has been involved in a violation of these Terms or has been subject to unauthorized access or use. You agree to cooperate with us with respect to investigations of any suspected or alleged violation of these Terms and any action we take to enforce them. You are liable for any losses incurred due to any unauthorized use of Your Account. Deluxe is not liable for any loss or damage arising from your failure to secure Your Account or otherwise comply with this section.
You may be subject to additional and/or different terms, conditions, and privacy policies when using or accessing Third Party Information. Deluxe is not responsible for, disclaims all liability for and makes no representations or warranties for Third Party Information. Although we do not have an obligation to do so, Deluxe reserves the right to prescreen Third Party Information.
The Site and Content provided on or through the Site are the intellectual property and copyrighted works of Deluxe or other Third Party Information. You should assume that everything on the Site is copyrighted unless otherwise noted and may not be used except as provided herein without Deluxe’s prior written permission.
Nothing herein grants you any license or right, by implication, estoppel or otherwise, to use any Content without Deluxe’s prior written permission. Unauthorized use of Content or anything on the Site is strictly prohibited. You acknowledge that Content is provided merely as a convenience and accommodation to you on an “AS IS” basis without warranty of any kind and Deluxe may terminate the permissions granted to you in these Terms at any time.
Deluxe company names, logos, and all related names, brands, logos, product and service names, designs, and slogans are trademarks of Deluxe or its affiliates or licensors. You may not use such marks without our prior written permission. All other names, logos, product and service names, designs, and slogans on this Site are trademarks of their respective owners.
You may only use the Site for lawful purposes and in accordance with these Terms. You agree not to use the Site:
Additionally, you agree not to:
Some Services may contain or include with your purchase, images, photographs, templates, animations, video, audio, music, text, supplemental software, "applets," and "online" or electronic documentation (together called the "Digital Content"). You may use, modify, and publish the Digital Content in accordance with these terms. The copyright and all other intellectual property rights to the Digital Content shall remain with Deluxe or our licensors and you acknowledge that Digital Content may be used by other Deluxe customers. If we notify you that certain components of the Digital Content may no longer be used (for whatever reason), then such components cannot be used as part of a website design or template layout, nor can they be used in any other larger work. If you receive such notification, you agree to cease using and destroy all copies of those components of the Digital Content in your possession or control.
Permitted Uses of Digital Content.
During the Term, you may incorporate Digital Content into your own original work and publish your work in a website provided that you take action and ensure that Digital Content is unable to be downloaded or saved by others.
Unauthorized Uses of Digital Content. You may not:
You are granted permission to use Documents provided on the Site only if the content contained therein including any copyright notice is not altered or removed. Use of such Documents is for informational and non-commercial or personal use only and Documents shall not be redistributed.
In connection with your use of the Site and Services, you may provide, upload, or otherwise make available to us User Content. You may also have the ability to view, post, publish, share, store or manage User Content via the Site or Services. You agree that you will only upload or use User Content within the Site and Services that you have the right and authority to provide or upload such User Content as well as the authority to grant Deluxe the licenses and rights to such User Content as set forth in these Terms. By providing the User Content to Deluxe, you grant Deluxe a worldwide, perpetual, royalty-free, irrevocable, non-exclusive, fully-sublicensable license to use, reproduce, modify, adapt, translate, publish, publicly perform, publicly display, broadcast, transmit and distribute the User Content in any form. Deluxe’s use of the User Content includes, without limitation, the right to incorporate or implement the User Content into any Deluxe product or Service, and to display, market, sublicense and distribute the User Content as incorporated or embedded in any product or Service distributed or offered by Deluxe without compensation to you. You warrant that: (a) You have the right and authority to grant this license; (b) Deluxe’s exercise of the rights granted pursuant to this license will not infringe or otherwise violate any third party rights; and (c) all so-called moral rights in the User Content have been waived to the full extent allowed by law.
Although we are not obligated to prescreen User Content, we reserve the right to do so, including the right to refuse or remove any User Content that, in our sole discretion, violates these Terms, our Acceptable Use Policy or is otherwise objectionable.
Deluxe does not back up User Content. You agree to back up all of your User Content so that you can access and use it when needed. As Deluxe bears no responsibility for User Content, you agree to accept as a risk the loss of any of your User Content. You agree to indemnify and hold Deluxe harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of our use of User Content.
Prices are F.O.B. shipping point. This means that the risk of loss and title for Services pass to you upon our delivery to the shipping carrier. For any Service provided in an electronic format, delivery shall be deemed to have occurred either (a) at the time we transmit the Service via email or other electronic communication addressed to you, or (b) at the time we transmit a notification to you that the Service is available for downloading from the Site. Submission of an online order and/or your signature on the Order Acknowledgment is a conditional acceptance by Deluxe of your offer to purchase Services and your acceptance of Deluxe’s terms and conditions. It may contain terms that differ from or add to those contained in your purchase order, should you have one, and to the extent that this is the case, Deluxe hereby expressly conditions its acceptance of your offer on Deluxe’s written agreement of the additional or different terms. Your receipt and retention of the Services covered by this invoice shall constitute acceptance of any such additional or different terms.
You agree to pay any and all fees and payments due for Services at the time they are ordered. All fees and payments due are in U.S. dollars and are non-refundable unless otherwise expressly noted, even if Services are suspended, terminated, or transferred prior to the end of the Services term. State sales tax will be added to your order where applicable. If you are exempt from sales tax, please provide a copy of your resale exemption certificate.
Unless otherwise stated, you may pay for Services by providing a valid credit card or ACH, if available. You acknowledge and agree that it is your sole responsibility to modify and maintain Your Account settings, including but not limited to (i) setting your renewal options and (ii) ensuring that your credit card or ACH information is current and valid. Failure to do so may result in interruption or loss of Services. Deluxe will not be liable to you or any third party regarding Services loss or interruptions. You must notify us of any billing problems or discrepancies within fifteen (15) days after they first appear on your credit card or bank account statement, otherwise, you waive any right to dispute any such discrepancy.
You acknowledge that Deluxe may use the services of a third party to automatically update Your credit card expiration date. These recurring billing or account updating programs (the “Billing Programs”) are supported by your credit card provider (and are ultimately dependent on your bank’s participation). If you are enrolled in an automatic renewal option and we are unable to successfully charge your existing payment method, your credit card provider (or your bank) may notify us of updates to your credit card number and/or expiration date, or they may automatically charge your new credit card without notifying us.
If we are unable to charge your credit card or bank account for the full amount owed for the Services provided or if we incur a chargeback for any fee we previously charged to your credit card, you acknowledge that Deluxe may pursue all available lawful remedies in order to obtain payment including, immediate cancellation without notice to you of any orders or Services.
Deluxe reserves the right to charge you reasonable additional fees for, e.g. (i) service upgrades (one-time non-recurring charge) to be invoiced to you in the following billing cycle, (ii) tasks we may perform for you that are outside the normal scope of Services, (iii) additional time and/or costs we may incur in providing Services to you, and/or (iv) your noncompliance with these Terms as determined by us in our sole discretion. Deluxe will provide notice of these additional fees as they are incurred. These additional fees will be billed to the credit card or other payment method on file with us.
Deluxe expressly reserves the right to change or modify its prices and fees at any time, and such changes or modifications will be posted online at this Site or otherwise communicated to you using the information we have on file, and effective immediately without further notice to you. If you have purchased Services for a fixed time period, changes or modifications in prices and fees will be effective when the Service in question comes up for renewal. If you find any pricing change unacceptable, you may cancel Service subscription(s) and terminate Your Account, however Deluxe will not refund any remaining portion of any prepaid fees.
If a Service is offered with a special promotion price or period, you agree that all subsequent periods after the initial promotion period will be billed at the then-stated list price for the Service.
Late Fees and Penalties
We reserve the right to charge late fees of 1.5% of the amount due per month (18% annually) or 6% of the amount due plus $10 per month for amounts not timely paid, whichever is more, where allowed by law. You are responsible for all reasonable expenses (including collection and reasonable attorneys' fees) we incur in collecting such amounts.
Shipping and Arrival Times
Shipping transit times vary, and Deluxe assumes no responsibility for delays caused by acts of god, shipping carriers, weather, circumstances beyond our direct control, or any damages resulting from the failure to receive an order on time. Your order may arrive late due to unforeseen delays in supply chain, delivery service, the breakdown of equipment, illness, etc.
Target arrival dates are calculated by adding the project turnaround time to the shipping transit time. Both production and shipping times are based on business days only and do not include weekends or holidays. Shipment and delivery dates are the best estimates and Deluxe is not liable for any consequential or special damages arising from any delay in delivery.
Deluxe is committed to estimating shipping charges as accurately as possible. However, on some occasions, we may underestimate or overestimate shipping charges. In such an event, we may make reasonable authorized adjustments to your shipping charges. You will always be contacted about additional charges. Refusal of charges may delay delivery of your order.
General Shipping Terms
Deluxe is not responsible or liable for the deletion, correction, destruction, damage, loss or failure to store or maintain any of Your Account data or your User Content. Deluxe has no obligation to monitor the Site or User Content that is provided on or through the Site. However, Deluxe reserves the right to review the Site and User Content and to monitor all use of and activity on the Site, and to remove or choose not to make available on or through the Site any User Content in its sole discretion.
You understand that we cannot and do not guarantee or warrant that files available for downloading from the internet or the Site will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for antivirus protection and accuracy of data input and output, and for maintaining a means external to our site for any reconstruction of any lost data. TO THE FULLEST EXTENT PROVIDED BY LAW, WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA, OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY WEBSITE LINKED TO IT.
EXCEPT AS EXPRESSLY PROVIDED FOR OTHERWISE, THE SITE AND THE PRODUCTS AND SERVICES AVAILABLE VIA THE SITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. THEREFORE, YOU UNDERSTAND THAT YOUR USE OF THE SITE AND THE PRODUCTS AND SERVICES IS AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, DELUXE AND ITS SUBSIDIARIES AND AFFILIATES AND ITS AND THEIR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS AND LICENSORS EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
DELUXE DOES NOT WARRANT THAT: (A) THE SITE OR SERVICES WILL MEET YOUR REQUIREMENTS; (B) THE SITE WILL BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS; (C) THE RESULTS FROM USING THE SITE OR ANY SERVICES PROVIDED ON OR THROUGH THE SITE WILL BE ACCURATE OR RELIABLE; (D) THE QUALITY OF ANY SERVICES PURCHASED OR OBTAINED BY YOU ON OR THROUGH THE SITE WILL MEET YOUR NEEDS OR EXPECTATIONS; OR (E) THAT ANY DEFECTS, KNOWN OR UNKNOWN, WILL BE CORRECTED. DELUXE SHALL BE PERMITTED FROM TIME TO TIME TO INTERRUPT ANY SERVICE IN ORDER TO PROVIDE MAINTENANCE AFFECTING THAT SERVICE.
TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT WILL DELUXE, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE SITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE SITE OR SUCH OTHER WEBSITES OR ANY SERVICES PROVIDED ON OR THROUGH THE SITE, OR FOR COMPUTER FAILURE, OR THE VIOLATION OF YOUR RIGHTS BY ANY THIRD PARTY THAT ARE INCURRED BY YOU OR ANY THIRD PARTY, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DAT OR DATA USE, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE.
DELUXE’S LIABILITY AND YOUR EXCLUSIVE REMEDY RELATED TO NON-PERFORMANCE OF ANY SERVICE SHALL BE: (I) REPAIR, REPLACEMENT OR ADJUSTMENT OF THE PRODUCT OR SERVICE, OR (II) WHERE REPAIR, REPLACEMENT OR ADJUSTMENT IS NOT POSSIBLE, AN EQUITABLE CREDIT NOT TO EXCEED THE CHARGES INVOICED TO YOU FOR THE PORTION OF THE PRODUCT OR SERVICE WHICH WAS NON-PERFORMING.
FOR ANY PRODUCT OR SERVICE WE PROVIDE TO YOU, THE AGGREGATE LIABILITY OF DELUXE, ITS SUBSIDIARIES, AFFILIATES AND AGENTS AND ITS AND THEIR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS AND LICENSORS, WHETHER IN CONTRACT, TORT OR ANY OTHER THEORY, WILL NOT EXCEED AN AMOUNT GREATER THAN THE PURCHASE PRICE OF THE PRODUCT OR SERVICE ACTUALLY PAID TO DELUXE. IN STATES WHERE THE LIMITATION OR EXCLUSION OF LIABILITY OR INCIDENTAL OR CONSEQUENTIAL DAMAGES IS NOT ALLOWED, THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. IN SUCH CASES DELUXE’S AGGREGATE LIABILITY WILL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW. ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE SITE OR THE SERVICES MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ARISES OR ANY SUCH ACTION WILL BE PERMANENTLY BARRED.
You shall indemnify, defend and hold Deluxe, its officers, directors, employees, shareholders, agents, affiliates, licensors and subcontractors harmless from any claim, costs, losses, damages, liabilities, judgments and expenses (including reasonable attorneys’ fees), arising out of or in connection with any claim, action or proceeding (collectively, "Claims") arising out of or related to any act or omission by you in using the Site or any Service ordered via the Site including but not limited to your violation of these Terms or policies found on the Site or infringement of any third party proprietary rights by you.
Unless otherwise noted in any applicable agreement, these Terms, the Services and all matters arising out of or relating thereto are governed by the laws of the State of Minnesota without regard to its conflict or choice of law provisions. Any legal action or proceeding relating to these Terms or the provision of the Services offered via the Site will be brought in the state or federal courts located in Minnesota. You hereby submit to the jurisdiction of and agree that venue is proper in those courts in any such legal action or proceeding.
All sections of these Terms which, by their nature, should, shall survive termination including payment, indemnity and the disclaimers of warranty and limitations of liability.
No waiver by Deluxe of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Deluxe to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.
If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect.
We may provide communications and notices to you by means of a general notice on the Site or by email to the address on record in Your Account or by written communication sent by first class mail or prepaid post to your address on record. Such notice shall be deemed effective within forty-eight (48) hours of transmission by mail or within twelve (12) hours of transmission by email or by notice on the Site. You may withdraw your consent to receive electronic communications, however, doing so may also require that you discontinue use of the Services.
You may provide notice by sending written notice by first class mail or prepaid post to:
Attention: Deluxe Corporation
801 S. Marquette Ave.
Minneapolis, MN 55402
Such notice shall be deemed effective upon receipt by Deluxe.
Deluxe shall not be responsible for failure or delay of performance if caused by an act of war, hostility, or sabotage, acts of god, pandemic, endemic, electrical, internet, or telecommunication outage that is not caused by us, including government restrictions (including the denial or cancellation of any export or other license), or other events beyond our reasonable control.
You may contact Deluxe’s support services by dialing 1-800-784-7389, 24 hours a day, 7 days per week or by emailing us at email@example.com.
Our mailing address is:
Deluxe Corporation, 801 South Marquette Avenue, Minneapolis, MN 55402.
Print and Marketing Materials
Payment is due at the time of ordering. Deluxe will not initiate any print order until full payment is received.
Color Accuracy and Hardcopy Proofs
Deluxe will reproduce color from submitted print-ready files as closely as possible, but cannot exactly match color and density because of limitations in the printing process, as well as neighboring image ink requirements.
The accuracy of each color reproduction (of the final printed product) is guaranteed to be within 90% of the final proof you approved or Deluxe will reprint your job at no charge. Please note that Deluxe cannot guarantee color reproduction for your print-ready files if you: (a) did not request a hardcopy proof; or (b) purchased a product that does not feature a hardcopy proof option. Please note that we accept no responsibility for color variations between submitted print-ready images and the actual artwork or product they represent.
Deluxe cannot guarantee “Next Day Hardcopy” proofs. If you order a “Next Day Hardcopy” proof, your order must be placed, all files uploaded, and all files approved by 9 a.m. Pacific Time in order for Deluxe to effect next day delivery. If you need to update your files, two rounds of hardcopy proofs are included in the standard price. If you request additional rounds of edits or proofs (3+) you will be charged added fees for this additional work.
You are responsible for the accuracy of your print-ready artwork files, and you must proofread all files carefully before submitting to Deluxe. As postal regulations are subject to change, you are also responsible for complying with current mailing restrictions for your layouts. Check with your local Post Office for current guidelines and restrictions.
You certify that you have the right to use the image(s) in your artwork files. DO NOT send any "one-of-kind" transparencies, prints or artwork. Although we take every precaution to safeguard your materials, we are NOT responsible for loss of or damage to images or artwork.
Deluxe is not responsible for the following:
Under these Terms, you agree that you will NOT upload any artwork files consisting of the following material: any material that could give rise to any civil or criminal liability under applicable law; and any material that could infringe rights of privacy, publicity, copyrights or other intellectual property rights without the permission of the owner of these rights and the persons who are shown in the material if applicable. Deluxe is unable to print some materials, including anything that violates our Acceptable Use Policy or is deemed inappropriate by Deluxe in its sole discretion. Deluxe reserves the right to refuse to print any order or User Content for any reason, at our sole discretion.
Printing Turnaround Time
Printing turnaround time begins once the order has been placed and the print-ready files have been uploaded to Your Account, attached to the appropriate printing job, and approved for printing. If you ordered a hardcopy proof, printing turnaround time begins when Deluxe receives approval for that proof. Note that if Deluxe is unable to print anything you’ve submitted because they do not conform to our file requirements, your job status will return to “Need Artwork” and Your printing turnaround time will be reset.
For printing jobs that do not have complete digital source files provided, printing turnaround time begins when Deluxe receives the print-ready file(s), not when the order is first submitted.
If the job or proof is approved by 6:00 p.m. Pacific Time on a business day, printing turnaround begins that business day. For example, a job for three-day printing turnaround that you approve by 1:00 p.m. PT on Tuesday will be shipped by the end of the business day on Friday. Please note that Deluxe offices are closed on Saturdays, Sundays, and all Federal and state holidays. As a result, weekends and holidays are excluded when calculating printing turnaround time.
Printing turnaround time does not include shipping transit time. You should allow additional business days for delivery based on the shipping method selected when you placed your order.
Once a print job has been approved and "sent to press" on the Site, no changes are allowed to the artwork files, job characteristics, or printing turnaround time. After a print job has been sent to Deluxe’s pre-press department, you are responsible for paying the entire amount of that order along with applicable taxes, shipping, and processing fees, unless otherwise noted.
All sales are final unless otherwise noted. There are NO refunds once we begin working on your order.
When you approve an order, we start preparing the proof, at which point the pre-production process begins, triggering a minimum order charge of $40.00. In the event of a cancellation, all orders in pre-production are charged a minimum of $40.00 for order processing and art preparation. Actual charges may be more depending on completed work and costs incurred up until the point of cancellation.
Once the virtual proof is approved, the order is sent to the manufacturer and the production begins. Deluxe cannot guarantee the ability to make changes to or cancel an order once production begins. If you have approved the virtual proof, a minimum charge of $50.00 will be applied to the cancellation. Upon cancellation, you will be charged for all completed work and costs incurred for the production of your order up to the point of cancellation, including charges for setup, artwork preparation, shipping, and restocking.
Any store credit is issued at Deluxe’s sole discretion. Store credit amounts are non-transferable and non-refundable. Store credit may be issued for paid portions of any Services that are canceled, refunded, or adjusted.
Store credit may be used for incremental payment only when original payment is not paid via store credit. Store credit cannot be used for payment along with PO payment method. Store credit amount may be used to pay full or partial amounts due and may be used for any charges incurred, including tax, shipping, and mailing components.
Store credit can carry a balance until credits expire or are used in full – whichever comes first.
Shipping and Arrival Times
Shipping transit times may vary and all shipping and arrival dates are estimates, not guarantees. Deluxe calculates target arrival dates by adding the printing turnaround time to the shipping transit time. If you are requesting a hardcopy proof, we factor in additional time to reach your target date. For a standard hardcopy proof, expect approximately six business days to receive and approve your proof. For a next day hardcopy proof, expect two business days. Both printing and shipping times are based on business days only and exclude weekends and all Federal and state holidays.
Pick up orders will be held for 30 calendar days at a Deluxe facility. After 30 calendar days, your order is forfeited will be destroyed without notice to you.
If you chose to share a mailing list with Deluxe, that list remains your exclusive property and will be used only per your instructions. Mailing list(s) will not be sold or offered for use to any other party and Deluxe will not use the list for any purpose not expressly authorized by you.
All mailing delivery dates are estimates, not guarantees. Deluxe’s responsibility is limited to preparing your mailing and completing delivery to the US Postal Service (“USPS”). Deluxe’s responsibility ends when your print order is delivered to the USPS Mail Entry Unit. In no event shall Deluxe be liable for USPS performance failures or delivery delays. Deluxe is not liable for shipping carrier errors, including loss or delay of direct mail orders.
Deluxe will rectify mailing order errors to the extent of re-mailing a correction or corrected piece as soon as possible, and any costs shall be limited to the value of the printing work performed. Deluxe will print an order once your mailing list is processed. Deluxe may choose to print an amount over and above the number of viable addresses in your mailing list, as well as a small quantity of print overs. Print overs are not subject to refunds and will be automatically mailed to your billing address on file. If you desire print overs to be mailed to an address that is different from your mailing address, please provide a note in your order or call customer service to inform them of this change. All orders that fit into one box will be shipped to you at no charge. If the quantity of print overs requires additional boxes, you will be charged a $20 per-box handling fee plus the cost Deluxe pays the carrier to ship each additional box. Additional shipping charges for print overages will be billed to the credit card on file.
Postage is generally non-refundable. You may request a postage refund only for any quantity from your mailing services job that did not mail due to invalid addresses in your mailing list(s), or if the mailing list(s) consisted of fewer addresses than the quantity ordered. The minimum mailing quantity must be met before any postage is refunded.
You may purchase a mailing list from Deluxe for an additional cost. You may ask to see the purchased mailing list(s). Mailing list(s) purchased through Deluxe are non-refundable and subject to additional terms and conditions.
Due to the nature of the printing methods used to produce your personalized products, some items may have slight overruns or underruns. Deluxe makes every effort to minimize this occurrence. Industry standard is ±5% in most cases, and overruns are far more common than underruns.
1. You will only be charged for the actual quantity ordered.
2. In the event that you discover you’ve received fewer pieces than requested, simply let us know for a prompt refund on unshipped items.
3. Please don’t hesitate to contact us if you have any questions regarding your specific order.
4. Deluxe only charges customers for the number of items ordered. If a customer receives more products than ordered (an overrun), the customer is not responsible to pay for the extra products received.
Certain items (such as lighters) are considered “hazardous materials.” This means that there are shipping restrictions and additional charge involved in transportation. Where these apply, the HazMat fee has been embedded into the item pricing. Only ground shipping is available on hazardous materials and rush shipping is not available. These items can only be shipped domestically within the contiguous United States.
This Acceptable Use Policy (“AUP”) encourages the responsible use of Deluxe's services. The behaviors listed below are generally prohibited because they either pose an unacceptable risk to the stability, integrity, or quality of our services or are otherwise contrary to Deluxe's business practices and policies.
You are solely responsible for the content you furnish to us in connection with the services we provide to you. We may review, screen or monitor content you provide to us or that you otherwise use, provide or make available in connection with any services we provide to you.
You are prohibited from using Services to directly or indirectly engage in any of the following prohibited activities (at Deluxe’s sole determination):
o Content that is likely to shock or disgust or support of such content (including but not limited to hatred, violence, terrorism, threats, abuse or cruelty to people or animals, harassment, hateful conduct or imagery, racism, sexual, pornographic, adult products or services including novelties, religious, race or political intolerance, or organizations with such views, vandalism, crime, human trafficking, eating disorders, or promotion of suicide).
o Weapons or explosives (such as firearms, ammunition, explosives, and caustic or other dangerous substances).
o Content that is meant to bully, exploit, degrade, or shame or appears to unfairly capitalize at the expense of others.
o Engaging in or promoting products associated with illegal activities (such as recreational drugs whether chemical or herbal; psychoactive substances; equipment to facilitate drug use, illegal gaming; or underage drinking or smoking).
We, in our sole discretion, will determine what action will be taken in response to a violation on a case-by-case basis and without notice to you. Violation of this AUP could subject Customer to criminal or civil liability. If we believe, in our sole discretion, that a violation of this AUP has occurred, we reserve the right to temporarily or permenantly block access to any equipment, and immediately suspend or terminate Customer’s Services under this Agreement. If your use of Services violates this AUP, we may take any action to prevent that violation from continuing to occur – including removing all Customer access without prior notice. We may report to and will also fully cooperate with law enforcement authorities (including compliance with court orders) in investigating suspected lawbreakers.
We comply with the Digital Millennium Copyright Act (“DMCA") and encourage users to report alleged copyright infringement by sending a notice that complies with the DMCA to:
ATTN: Legal Department
801 S. Marquette Ave, Minneapolis, MN 55402
Telephone Number of Designated Agent: +1 651-787-1196
Email Address of Designated Agent: ISPcopyrightagent@deluxe.com.
For your complaint to be valid under the DMCA, you must provide the following information when providing notice of the claimed copyright infringement. (For more details on the information required for valid notification, see 17 U.S.C. 512(c)(3).):
You should be aware that, under the DCMA, claimants who make misrepresentations concerning copyright infringement may be liable for damages incurred as a result of the removal or blocking of the material, court costs, and attorneys’ fees.
We reserve the right to suspend or terminate any customer pursuant to any DMCA complaint.