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Universal Terms of Use

1. Acceptance of Terms

Please read these Universal Terms of Use (“TOU”) carefully as they govern your access and use of this website (“Site”) and the products and services provided herein (“Products” and/or “Services”). These TOU are in addition to (not in lieu of) any specific terms and policies that apply to the Products or Services you purchase or access through the Site, which terms and policies are incorporated herein by reference. The TOU and specific terms and policies referenced herein are collectively the “Agreement”.

NEBS Business Productions Ltd. (“Deluxe Canada”) maintains the www.deluxe.ca website. As used herein, “Deluxe”, “we”, “us”, “our” or “ours” refers to Deluxe Canada and its affiliates. “Customer”, “Account Holder”, “you”, “your” or “yours” refers to the customer accessing this Site and purchasing and using the Products or Services together with any company or other business entity you are representing, if any.

We reserve the right to make changes to the Site, the Products or Services and these TOU at any time without prior notice to you. You should therefore review these TOU each time you access this Site to keep apprised of these changes. If you do not agree to the changes implemented by Deluxe Canada, your sole and exclusive remedy is to terminate your relationship with us as a customer of the Products or Services. Unless explicitly stated otherwise, any new features or products that change, augment or enhance Deluxe Canada’s Products or Services offerings will be subject to this Agreement.

2. Use of the Site

You are granted permission to access and use this Site and its Content (as defined below) for the sole purpose of preparing, evaluating, and purchasing Deluxe Canada’s Products and Services through the Site. No other download, retention, use, publication, or distribution of any portion of the Content is allowed.

Deluxe Canada assumes no liability or responsibility for any inaccuracies, errors or omissions in any Content.  Deluxe Canada also assumes no responsibility and shall not be liable for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing on the Site or your downloading any materials, data text or images from the Site.

You agree to use this Site and our Products and Services in a responsible manner that is in compliance with these TOU and your local laws and regulations, including export and import regulations.

By accessing, using and placing orders on the Site, using any of our Products or Services and/or electronically accepting any of our Agreements, you represent and warrant that you are at least 18 years of age and/or are otherwise recognized as being able to form legally binding contracts under applicable law, If you are agreeing to these TOU or any of our other Service Agreements on behalf of a corporate entity, you represent and warrant that you have the legal authority to similarly bind such corporate entity.

By accessing, using and placing orders on the Site, you warrant that you have all necessary permission, right and authority to do so and you authorize Deluxe Canada to produce the Products you order. You also agree to be bound by these TOU, our Privacy Policy and to any additional related policies, guidelines, restrictions or rules that may be posted from time to time. All such additional posted guidelines, restrictions, or rules are incorporated herein by reference.

Any communication or material you transmit to the Site by electronic mail or otherwise, including any data, questions, comments, suggestions, or the like is, and will be treated as, non-confidential and non-proprietary, except as required by law and our Privacy Policy. Anything you transmit or post may be used by us or our affiliates for any purpose, including but not limited to reproduction, disclosure, transmission, publication, broadcast and posting. Furthermore, we are free to use, without limitation or restriction, any ideas, concepts, know-how or techniques contained in any communication you send to or through the Site for any purpose whatsoever, including but not limited to developing, manufacturing and marketing Products and Services using such information.

Site Pricing
Deluxe Canada strives to keep our Site up to date; however, occasional fluctuation in market conditions may change the price of a product. Our goal is to honor the pricing shown on the Site, however, we reserve the right to change published prices of product offered on our Site at any time. If a published Site price is incorrect on an item you have quoted or ordered, we will contact you immediately with the most updated price or help you choose a different item that is within your budget.

Site Images
Deluxe Canada makes every effort to provide clear and color-correct product images on our Site that best reflect the true nature of the products. However, website images are inherently limited in their ability to accurately show color, scale, and detail. Please be careful about making assumptions about products from the Site image alone.

3. Your Account, Password and Security

In order to transact a purchase on the Site you must first complete our registration process where you will provide us with your billing and contact information (“Your Account”). You agree to provide and maintain accurate, current and complete Your Account information about you, and any entity on whose behalf you order Products or Services.

You are responsible for maintaining the confidentiality of Your Account and are responsible for all activities that occur and orders that are placed under Your Account. You will immediately notify us of any unauthorized use of Your Account or any other breach of security and ensure that you exit from Your Account at the end of each session. We may suspend or terminate Your Account upon notice to you if we reasonably determine that Your Account has been involved in a violation of this Agreement. You will cooperate with us with respect to investigations by us of any suspected or alleged violation of this Agreement and any action undertaken by us to enforce this Agreement. You will be liable for the losses incurred by us or others due to any unauthorized use of Your Account. Deluxe Canada will not be liable for any loss or damage arising from your failure to comply with this section.

4. Notice

We may provide communications and notices to you by means of a general notice on the Site or by email to the address on record in Your Account or by written communication sent by first class mail or prepaid post to your address on record. Such notice shall be deemed effective within forty-eight (48) hours of transmission by mail or within twelve (12) hours of transmission by email or by notice on the Site. You may withdraw your consent to receive electronic communications, however doing so may also require that you discontinue your use of the Services. You may provide notice to us by sending an e-mail to cdncustserv@deluxe.ca or by sending a written notice by first class mail or prepaid post to: Attention: Customer Service, Deluxe Canada, 330 Cranston Crescent Midland, ON L4R 4V9 . Such notice shall be deemed effective when received by us.

5. Third Party Information and Links to Other Websites

The Site and/or the Products or Services may contain products, services, content, information and links to and from third party providers (such as advertisers and affiliates) and their websites ("Third Party Information"). You may be subject to additional and/or different terms, conditions, and privacy policies when using or accessing Third Party Information. Deluxe Canada is not responsible for, disclaims all liability for and makes no representations or warranties for Third Party Information. Although we do not have an obligation to do so, we reserve the right to pre-screen Third Party Information.

6. Intellectual Property

You should assume that everything you see or read on the Site is copyrighted unless otherwise noted and may not be used except as provided herein without our prior written permission. Except as noted otherwise in the text of the Site, the trademarks, logos, service marks, text, images and all other copyrightable materials displayed on the Site and available for use with the Products or Services constitute intellectual property owned by Deluxe Canada or which Deluxe Canada has the right to use on the Site (the “Content”). Nothing herein grants you any license or right, by implication, estoppel or otherwise, to use any Content without our prior written permission. Unauthorized use of the Content or any other content on the Site is strictly prohibited. You acknowledge that Content is being provided merely as a convenience and accommodation to you on an “AS IS” basis without warranty of any kind.

7. Materials Provided by You

In connection with your use of the Site and the purchase of Products or Services made available through the Site, you may provide us with text, images, photographs, graphics, sound, video and other information for inclusion (“User Content”). You may also have the ability to view, post, publish, share, store or manage User Content via the Site or the Products or Services. All such comments and postings are public, not private, communications.
Although we are not obligated to pre-screen User Content, we reserve the right to do so or to refuse or remove any of User Content that, in our sole discretion, violates this Agreement or is otherwise objectionable in our sole discretion.
You agree to back-up all of your User Content so that you can access and use it when needed. Deluxe Canada does not warrant that it backs-up User Content, and you agree to accept as a risk the loss of any and all of your User Content. You agree to indemnify and hold Deluxe Canada and its subsidiaries and affiliates and its and their officers, directors, employees, partners and agents, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of our use of User Content.

8. Purchases of Products and/or Services; Transfer of Title

Prices are F.O.B. shipping point. This means that the risk of loss and title for Products you order from us pass to you upon our delivery to the carrier. For any Product or Service that is to be provided to you in an electronic format, delivery shall be deemed to have occurred either (a) at the time we transmit the Product via email or other electronic communication addressed to you, or (b) at the time we transmit a notification to you that the Product is available for downloading from the Site. Provincial Sales Tax (PST), Quebec Sales Tax (QST), Goods & Services Tax (GST) and Harmonized Sales Tax (HST) will be added to your order where applicable. If you are exempt from sales tax, please provide us with a copy of your resale exemption certificate.
Submission of an online order and/or your signature on our Order Acknowledgment is a conditional acceptance by Deluxe Canada of your offer to purchase our goods and your acceptance of our terms and conditions. It may contain terms that differ from or add to those contained in your purchase order, should you have one, and to the extent that this is the case, Deluxe Canada hereby expressly conditions its acceptance of your offer on Deluxe Canada’s agreement of the additional or different terms. Your receipt and retention of the goods covered by this invoice shall constitute acceptance of any such additional or different terms.

Once a print job has been approved by you and "sent to press" on the Site, no changes are allowed to the artwork files, job characteristics, or printing turnaround time. After a print job has been sent to Deluxe Canada’s prepress department, you are responsible for paying the entire amount of that print job along with applicable taxes, shipping, and processing fees, unless otherwise noted.

Order Cancellation Terms and Conditions:

  • When you approve your order, we start preparing your proof, at which point the pre-production process begins.
  • Once you have approved your virtual proof, your order is sent to the manufacturer and the production process begins.
  • We cannot guarantee our ability to make changes or cancellations to an order once the production process begins. All completed work and costs incurred will be your responsibility.
  • You are liable to pay the agreed upon price for any work that may have been completed up to the time that we are able to cancel/change your order. These charges may include, but are not limited to, setup, artwork preparation, shipping charges and restocking fees. All completed work and costs incurred will be your responsibility.

Trial Offers
Some of our Products and Services are offered on a free or limited trial basis. Unless otherwise stated, limit one free or limited trial offer per person or entity during any one-year period. If you do not cancel your trial subscription during the offer period, we will charge the credit card you provided during the registration process the applicable monthly subscription fee.

9. Fees and Payments

You agree to pay any and all fees and payments due for Products or Services purchased at this Site at the time they are ordered. All fees and payments due are in Canadian dollars and are non-refundable unless otherwise expressly noted, even if your Services are suspended, terminated, or transferred prior to the end of the Services term. 

Unless otherwise stated, you may pay for Products and Services by providing a valid credit card or ACH if available. You acknowledge and agree that it is your sole responsibility to modify and maintain Your Account settings, including but not limited to (i) setting your renewal options and (ii) ensuring that your credit card or ACH information is current and valid. Failure to do so may result in the interruption or loss of Services. Deluxe Canada will not be liable to you or any third-party regarding Services loss or interruptions.  You must notify us of any billing problems or discrepancies within fifteen (15) days after they first appear on your credit card or bank account statement, otherwise you waive any right to dispute any such discrepancy.

You acknowledge that Deluxe Canada may use the services of a third party to automatically update your credit card expiration date. These recurring billing or account updating programs “Billing Programs” are supported by your credit card provider (and are ultimately dependent on your bank’s participation).  If you are enrolled in an automatic renewal option and we are unable to successfully charge your existing payment method, your credit card provider (or your bank) may notify us of updates to your credit card number and/or expiration date, or they may automatically charge your new credit card on our behalf without notification to us.

If we are unable to charge your credit card or bank account for the full amount owed for the Products or Services provided or if we incur a chargeback for any fee we previously charged to your credit card, you acknowledge that Deluxe Canada may pursue all available lawful remedies in order to obtain payment including, immediate cancellation without notice to you of any domain names or Services registered or renewed on your behalf.

Deluxe Canada reserves the right to charge you reasonable additional fees for, e.g. (i) service upgrades (one-time non-recurring charge) to be invoiced to you in the following billing cycle, (ii) tasks we may perform for you that are outside the normal scope of our Services, (iii) additional time and/or costs we may incur in providing our Products and Services to you, and/or (iv) your noncompliance with this Agreement as determined by us in our sole discretion. These additional fees will be billed to the credit card or other payment method you have on file with us.

Some of Deluxe Canada’s Services offer an automatic renewal option that will automatically renew your service for a renewal period equal in time to the original service period.  For example, if your original service period is for one year, your renewal period will be for one year.  While the details of the automatic renewal option vary from Service to Service, the Services that offer an automatic renewal option treat it as the default setting.  Therefore, unless you cancel prior to the automatic renewal, Deluxe Canada will automatically renew the applicable service when it comes up for renewal and will take payment from the payment method you have on file with us.  Renewal fees will be charged at Deluxe Canada’s then-current rates.

Deluxe Canada expressly reserves the right to change or modify its prices and fees at any time, and such changes or modifications will be posted online at this Site or otherwise communicated to you using the information on file with us and as required by law, and effective immediately without further notice to you.  If you have purchased Products or Services for a fixed time period, changes or modifications in prices and fees will be effective when the Product or Service in question comes up for renewal. If you find any pricing change unacceptable, you may cancel your Service subscription(s) and terminate your Customer Account, however Deluxe Canada will not be obligated to refund any remaining portion of your pre-paid fees.

If a Service is offered with a special promotion price or period offered by us, you agree that all subsequent periods after the initial promotion period will be billed at the then stated list price for the service.

10. Shipping and Delivery

  • Deluxe Canada is not liable for incorrect shipping address, undeliverable packages/3rd delivery attempts, or other errors created by you.
  • Deluxe Canada is not liable for damage to the products arising after delivery to you.
  • Satisfaction guarantee does not apply to shipping claims.
  • We reserve the right to have you return the original order before reprinting or refunding your order.
  • We are not responsible for any damages or claims incurred by you or your business caused by receiving printed materials which are defective or incomplete or which you receive later than the estimated delivery date.
  • We can ship most products via USPS to APO or FPO addresses, please call for a shipping quote.
  • Split shipments can generally be accommodated. Be advised, however, that you will be subject to additional charges. Please call to inquire.
  • We make every attempt to have your merchandise ship from the factory on or before the date specified in your Order Confirmation or desired due date, in the event that there is a delay you will be notified immediately. We typically provide tracking information within 24 hours of shipment.
  • Orders of excessive size or weight may be shipped via common carrier (freight line); you will be notified if this is necessary.
  • We ship from various manufacturing facilities throughout the United States. If your order contains multiple items, these items may arrive in separate shipments.
  • Please be advised that we are unable to ship to PO boxes.
  • Some items cannot be shipped to APO addresses per manufacturer, please call and we can verify if APO delivery is possible. Special pricing may apply.
  • All products become your property at the time they are accepted by the shipping service.

Shipping and Arrival Times
Shipping transit times vary, and Deluxe Canada assumes no responsibility for delays caused by acts of god, shipping carriers, weather, circumstances beyond our direct control, or any damages resulting from the failure to receive an order on time. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc.

Target arrival dates are calculated by adding the project turnaround time to the shipping transit time. Both production and shipping times are based on business days only and do not include weekends or US or Canadian holidays. Shipment and delivery dates are the best estimates and Deluxe Canada is not liable for any consequential or special damages arising from any delay in delivery.

Shipping Charges
Deluxe Canada is committed to estimating shipping charges as accurately as possible. However, on rare occasions, we may underestimate or overestimate the shipping charges on your order. In such an event we may make reasonable authorized adjustments to your shipping charges. You will always be contacted about additional charges. Refusal of charges may delay delivery of your order.

11. Term and Termination

The term and termination provisions of this Agreement and any applicable Services terms of use vary according to the Services selected by you when ordering and will be presented to you during the Services selection and ordering process. Deluxe Canada reserves the right in its sole discretion to immediately terminate the Service for reasonable cause, including but limited to: (i) non-payment to us; (ii) failure to meet our credit requirements; (iii) non-compliance with any of the provisions of this Agreement or any Services terms of use; (iv) requests by law enforcement or other government agencies; (v) our ceasing to offer the Service; (vi) our inability to verify or authenticate any information you provide to us; or (vii) our conclusion, in our sole discretion, that your use of or access to the Service may result in liability to us. In the event of default by you, any and all payments required to be made to us by you shall be due and payable immediately. Termination of this Agreement shall not relieve you from any liability, including amounts owing, accrued prior to the time that such termination becomes effective.

12. No-risk guarantee

Your products are our priority; Deluxe Canada works hard to make sure you get them on time, just the way you ordered them. You have expectations. To meet them, we are happy to refund (in accordance to our return policy below) or reprint your merchandise if it’s different than the proof you approved.

Deluxe strives to make running a business or planning an event easier for you by having your back. We want to make sure you’re happy with your purchase because we want you to be as thrilled to choose us as we are to have you as a customer.

Please note: To issue a refund or reprint, we may need to arrange a pickup of your damaged or defective order. To make this a smooth process, you might be asked to show documentation. We’re happy to assist you, so before you toss out or return your purchase, give us a call so we can find a solution.

One thing we’d like you to keep in mind is that all sales, unless otherwise noted, are final. Deluxe Canada puts special care into working on your job and will not be able to give a refund once we’ve gotten the materials and begun working.

Life is unpredictable, and some circumstances are beyond our control. We cannot be held responsible for:

  • Spelling, punctuation or grammatical errors you make during your customization process
  • Poor image quality or low-resolution of your uploaded files
  • Design or color selection errors resulting from what you submitted during the file creation process
  • Errors in user-selected options like product type, size, finishing options or quantity
  • Incorrect dimensions, image orientation or file submission in accordance with our specifications
  • Color-match guarantee without a hard-copy proof approval
  • Delivery delays due to improperly prepared files
  • Duplicate orders by the customer
  • Incorrect file layout for folding, scoring, hole drilling, die cutting or other custom services
Don’t let this list overwhelm you. We’ve got steps in place all along the process to help prevent these errors from happening.

Claims and returns
If problems arise, please reach out to us within 15 days of receiving your package. A good way to meet this time frame is to open your order right away, even if you don’t plan on using it for a while. After 15 days, it may not be possible to go back to our suppliers for credit. Having your order number available when contacting us will make finding a solution simpler on both ends. Unauthorized returns are not accepted. Customer service is always here to help and, if need be, we’ll give you a Return Material Authorization number (RMA) and a special shipping address to send your package on a journey back to us.

13. Disclaimer of Warranties

The Site and the Products and Services available via the Site are provided by use on an “AS IS” and “AS AVAILABLE” basis. You understand that your use of the Site and the Products and Services is at your sole risk. To the fullest extent permissible pursuant to applicable law, Deluxe Canada and its subsidiaries and affiliates and its and their officers, directors, employees, agents, partners and licensors expressly disclaim all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement.

Deluxe Canada and its subsidiaries and affiliates and its and their officers, directors, employees, agents, partners and licensors do not warrant or make any representation regarding any content we provide including its availability, accuracy, spelling or grammar, or that your use or the results of your use of our Products or Services in terms of effectiveness, accuracy or reliability, will produce any guaranteed or stated result, meet your stated requirements or expectations or be provided in an uninterrupted, timely, secure or error-free manner. Deluxe Canada shall be permitted from time to time to interrupt any Service in order to provide maintenance affecting that Service.

14. Limitation of Liability

Deluxe Canada is not responsible or liable for the deletion, correction, destruction, damage, loss or failure to store or maintain any of your Account data or your Content. Deluxe Canada and its subsidiaries, affiliates and agents and its and their officers, directors, employees, agents, partners and licensors will not be liable to you for any special, direct (with respect to your use of the Site only) indirect, incidental, consequential, punitive, reliance or exemplary damages, including without limitation losses or liability resulting from (i) loss of data, loss of revenue, anticipated profits, or loss of business opportunity; (ii)  the accuracy, completeness or content of the Site, Services or any Third Party Information, (iii)  personal injury or property damages; (iv) any unauthorized use of or access to the Site, the Services, any of our servers including, without limitation, any User Content or data including personal and/or financial information stored thereon; (v) any interruption or cessation of Services related to the Site or third party sites; any viruses, worms, bugs or the like which may be transmitted to or from the Site of any third party site ; (vi) any User Content or conduct that violates our Acceptable Use Policy or any other applicable policy; (vii) any loss or damage of any kind resulting from your use of, or inability to use, the Site or the Services made available through the Site or any act or omission by Deluxe Canada, even if advised of the possibility of such damages.

Deluxe Canada’s liability and your exclusive remedy related to non-performance of any Service shall be: (i) repair, replacement or adjustment of the product or Service, or (ii) where repair, replacement or adjustment is not practicable, an equitable credit not to exceed the charges invoiced to you for the portion of the product or Service which were non-performing.

For any product or Service we provide to you, the aggregate liability of Deluxe Canada its subsidiaries affiliates and agents and its and their officers, directors, employees, agents, partners and licensors, whether in contract, tort or any other theory, will not exceed an amount greater than the purchase price of the product or Service actually paid to Deluxe Canada. In states where the limitation or exclusion of liability or incidental or consequential damages is not allowed, the above limitations or exclusions may not apply to you. In such cases Deluxe Canada’s aggregate liability will be limited to the fullest extent permitted by applicable law. Any cause of action arising out of or related to the Site or the Services must be commenced within one (1) year after the cause of action arises or any such action will be permanently barred.

15. Indemnification

You shall indemnify, defend and hold Deluxe Canada, its officers, directors, employees, shareholders, agents, affiliates, licensors and subcontractors harmless from any claim, costs, losses, damages, liabilities, judgments and expenses (including reasonable attorneys’ fees), arising out of or in connection with any claim, action or proceeding (collectively, "Claims") arising out of or related to any act or omission by you in using the Site or any Product or Service ordered via the Site including but not limited to your violation of the Agreements terms of use or policies found on the Site or infringement of any third party proprietary rights by you.

16. Jurisdiction and Governing Law

Unless otherwise noted in any applicable Agreement, this Agreement, the Services and all matters arising out of or relating thereto will be governed by the laws of the Province of Ontario and the Federal laws of Canada applicable therein without regard to its conflict or choice of law provisions. You and Deluxe Canada agree to submit to the exclusive jurisdiction of the courts located in the Judicial District of Toronto in the Province of Ontario, Canada.

17. General, Contact Information

Deluxe Canada shall not be responsible for failure or delay of performance if caused by an act of war, hostility, or sabotage, acts of god, electrical, internet, or telecommunication outage that is not caused by us, government restrictions (including the denial or cancellation of any export or other license), or other events beyond our reasonable control.

Deluxe Canada will provide you with phone support at no additional charge for technical questions and issues relating to your use of the Site. You may contact our support services by dialing 1-866-749-6327 or emailing us at: cdncustserv@deluxe.ca. Our mailing address is Deluxe Canada, Attn: Customer Service, 330 Cranston Crescent Midland, ON L4R 4V9.
All sections of this Agreement which, by their nature, should, shall survive termination including payment, indemnity and the disclaimers of warranty and limitations of liability.

Promotional and Apparel Products: Terms of Use

Deluxe Canada’s Universal Terms of Use are incorporated herein by reference. Unless otherwise stated, capitalized terms used herein have the meaning ascribed to them in the Universal Terms of Use.

Overages and Shortages

Due to the nature of the printing methods used to produce your personalized products, some items may have slight overruns or underruns. Deluxe makes every effort to minimize this occurrence. Industry standard is ± 5% in most cases, and overruns are far more common than underruns.
  1. You will only be charged for the actual quantity ordered.
  2. In the event that you discover you’ve received fewer pieces than requested, simply let us know for a prompt refund on unshipped items.
  3. Please don’t hesitate to call 877-632-7758 if you have any questions regarding your specific order.
  4. Deluxe only charges customers for the number of items ordered. If a customer receives more products than ordered (an overrun), the customer will not be liable to pay for the extra products received
Dangerous Goods

Certain items such as lighters are considered “dangerous goods.” This means that there are shipping restrictions and additional charges involved in transportation. Where these apply, the dangerous goods fee has been embedded into the items pricing. Only ground shipping is available on dangerous goods, rush shipping is not available. These items can only be shipped within Canada, for other locations a freight forwarder may be necessary.

  1. Non-Returnable Items: Except in the case of manufacturing defects, we are unable to accept returns on personalized promotional items.
  2. Pre-Production Cancellation: In the event you change your mind about your order during pre-production, please contact our customer care department for a full refund. However, once your order has been completed with your custom request, we are unable to refund your purchase price.
  3. Disclosure of Fees: Some blank items are subject to a restocking fee. Returns on undamaged blank items may require an average of 10% to 20% restocking fee. This fee is based solely on the fee requirements of our suppliers (we do business with a large number of suppliers, each with different fee policies). Any required restocking fee will be communicated to the customer in advance of the order.
  4. Responsibility for Shipping: We will arrange for pickup of any misprinted, damaged or defective items at no cost to you.
  5. Window of Returns: Please check your order for defects immediately upon arrival, as there are no returns after 30 days from receipt of order.
  6. Securing a Return Authorization: In the event you receive misprinted or incorrect merchandise, please contact our customer care department for assistance.
  7. Required Condition of Returned Items: Returned items must be in new, sellable condition.
  8. Receiving Your Refund: Method of refund depends primarily on the method of initial payment. Credit card orders will be refunded to the same credit card of purchase. If after reading these guidelines you have a specific question regarding any issue; please contact our customer care department for explanation or assistance.

Retail Packaging: Terms of Use

Deluxe’s Universal Terms of Use are incorporated herein by reference. Unless otherwise stated, capitalized terms used herein have the meaning ascribed to them in the Universal Terms of Use.

Colour Accuracy

Please note that we accept no responsibility for colour variations between submitted, print-ready images and the actual artwork or product they represent.

Artwork Files

You are responsible for the accuracy of your print-ready artwork files, and you must proofread all files carefully before submitting to Deluxe.
You certify that you have the right to use the image(s) in your artwork files. DO NOT send any "one-of-kind" transparencies, prints or artwork. Although we take every precaution to safeguard your materials, we are NOT responsible for loss of or damage to images or artwork.
Under these Terms, you agree that you will NOT upload any artwork files consisting of the following material: any material that could give rise to any civil or criminal liability under applicable law; and any material that could infringe rights of privacy, publicity, copyrights or other intellectual property rights without the permission of the owner of these rights and the persons who are shown in the material if applicable. Deluxe is unable to print sexually explicit materials, including photographic genitals, and violently explicit materials.

Overages and Shortages

Due to the nature of the printing methods used to produce your custom, drop-shipped products, some items may have slight overruns or underruns. Deluxe makes every effort to minimize this occurrence. Industry standard for retail packaging is ± 20% in most cases, and overruns are far more common than underruns.
On these custom, drop-ship items, you will be charged accordingly for both underruns and overruns. The order will be adjusted, and you will be billed for the quantity produced.


Products (without personalization) can be returned within 30 days of purchase for a full refund, which will be applied once the items are received at the warehouse. The refund does not include shipping. There is a 20% restocking fee for returned products.
Christmas-themed products can be returned until December 15 of the current year. Standard return policies apply to all returns in question before December 15. **Christmas-themed items are defined as Christmas-themed bags, boxes, wrapping paper and tissue paper. Products that we carry all year, such as red ribbon, green gift wrap and red boxes, would not be considered a Christmas-themed product**

Artwork Guidelines

Any positive image areas (green arrow below) must be at least 1 point x 1 point (.0139” x .0139”); any negative image areas (red arrow below) must be at least 2 points x 2 points (.0278” x .0278”).
Large solid areas of foil/hot stamping (greater than 1” x 1”) should be avoided because air gets trapped underneath and causes flaking.
Font sizes: 16 point is a good minimum to start with, however, that can vary depending on the font – anything decorative or script-like usually needs to be larger.

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