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Company Values and Guiding Principles
Openness, Trust, and Integrity
Behaviours:
 Honest.
Seeks constructive feedback.
Provides constructive feedback.
Openly voices opinions then fully supports the chosen direction.
Demonstrates approachability and availability.
Has confidence in self and others' capabilities and intentions.
Examples:
Encourages and supports open sharing of information.
Fosters a non-threatening environment for discussions.
Handles sensitive situations tactfully and effectively.
Maintains appropriate confidentiality.
Words and actions are consistent.
Adheres to the company's Code of Conduct.
Recognition and Celebration
Behaviours:
Consciously looks for opportunities to recognize the efforts of others.
Communicates team and individual contributions and accomplishments.
Have fun.
Acknowledges others who model the Deluxe Way Shared Values.
Takes time to celebrate successes and milestones.
Examples:
Recognizes mistakes as positive learning experiences.
Praises others for their efforts and accomplishments.
Shares credit for successes.
Contributes to an enjoyable working environment.
Customer Focus
Behaviours:
Listens and understands internal and external customer needs.
Partners with customers to achieve their objectives.
Anticipates future customer needs.
Meets or exceeds the expectations of all customers.
Delivers quality in everything we do.
Creates outstanding customer experiences.
Examples:
Actively seeks customer feedback.
Considers the interests of customers first.
Uses customer feedback and knowledge to drive decisions.
Takes ownership for the quality of our work.
Takes responsibility for every customer experience we create.
Respect and Dignity for All
Behaviours:
Promotes diversity by valuing qualities of employees, customers, partners and communities.
Demonstrates courtesy in all interactions.
Demonstrates and supports a balance of work, family and personal commitments.
Actively seeks to know, understand and include those who think and act differently from ourselves.
Examples:
Challenges disrespectful behaviours.
Expresses appreciation for others' input and contributions even if they differ from our own ideas.
Actively seeks diverse opinions on issues.
Takes into account others' priorities and time commitments.
Contributes to the community.
Partnering for the Common Goal
Behaviours:
Passionate in achieving goals aligned with Deluxe's Business Alignment Model (BAM).
Is an active and constructive team member.
Holds self and others accountable.
Collaborates effectively across boundaries and levels.
Aligns and shares resources to accomplish goals.
Keeps internal and external partners informed and engaged.
Examples:
Takes a team approach to problem-solving and decision-making.
Actively communicates goals and priorities.
Supports decisions that benefit the company's goals.
Puts team goals ahead of individual goals.
Considers all ideas as part of the decision-making process.
Considers the impact that decisions and actions can have on others.
Volunteers to help others.
Innovation
Behaviours:
Takes informed risks.
Challenges self and others to continuously improve in pursuit of excellence.
Demonstrates creative thinking.
Demonstrates flexibility in continuously changing environments.
Responds constructively to new approaches.
Advocates and leads change.
Sees what can be versus what is.
Examples:
Creates, shares and implements best practices.
Looks for opportunities to improve.
Engages in on-going personal development.
Generates creative ideas and solutions.
Responds positively to changing priorities, processes and policies.
Celebrates informed risk-taking.
Focuses on solutions—not the problem.
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PROMOTIONAL PRODUCTS & APPAREL
