Basic FAQ

How secure is Deluxe Payroll? Can you guarantee the service?

Rock solid Security is not only our highest priority, but inherent to our system architecture. We use state-of-the-art systems that offer us the highest security protocols available. The software has built-in, 128-bit dynamic encryption of the data stream between the server and the client viewer software. The data stream uses an encryption key that changes with every panel. This dynamically encrypted key is in active use within highly sensitive software deployments by many banks, insurance companies and financial services organizations around the world. Only you or staff that you authorize with a valid ID and password can access your payroll system.

We can guarantee your funds are secure because no funds are ever transmitted over the internet. All funds are electronically transmitted over proprietary banking networks.

How secure are my files?

They are actually far more secure than you having them on your PC, network or at your office.

We have the integrity of backed-up information, and replacement systems in a critical crisis situation. In fact, because our business relies on this, we are far better prepared to continue with system availability than your business. So, in the event of crisis (office fires, sabotage, hardware malfunction) your payroll can still get processed, your files will still be intact, and you can rest comfortably knowing that your employees will be paid on time.

As well because Deluxe Payroll is a hosted solution with password protection there is less risk of employees having access to private payroll information.

Should I go with a national payroll service?

We are a national payroll service. Our system can process payrolls for any size company, in any Canadian province. Our system, in its standard form, can serve the majority of Canada’s business community. However, if you require a time card interface, human resources interface or specialized file transfer, we have the ability to interface these systems with Deluxe Payroll.

How much experience do you have? Are you reputable?

We are one of Canada’s longest serving payroll service providers. Our track record speaks for itself. We’ve been processing payrolls, week after week, uninterrupted since 1967! Deluxe Payroll is a team of highly skilled professionals, with many decades of experience. You can count on our dedication and experience.

How much does this service cost?

Service costs are a fraction of the costs associated with processing payroll in-house, with the convenience, ease, and security you can count on from Deluxe Payroll. We have many levels of service packages available and can design a package to fit your payroll requirements.

Can I try the service first - See how I like it?

Sure. We offer a SATISFACTION GUARANTEE – this eliminates any risk to you. Try our services, and within the first 90 days, if you are not completely satisfied, you can walk away, no questions asked.

How are my employees paid?

Employee net pays are transferred electronically (direct deposit) through a private and secure banking network. Recent studies confirm that 85% of the Canadian workforce are now paid by direct deposit. This eliminates the cost of cheques! We will deposit an employee’s pay in accounts at any major Canadian bank, trust company, or credit union, and up to 3 bank accounts. If you prefer, cheque printing options are also available.

How are my taxes paid?

Your taxes are submitted to the government electronically. Source deductions (CPP, EI, and Tax – Federal & Provincial including EHT in Ontario) are submitted on your behalf. It is very convenient.

As well, you will no longer be required to remember to remit your source deductions, eliminating your exposure to government fines and late penalties. With Deluxe Payroll your source deductions are remitted on time, every time.

How do my employees get their paystubs?

Each employee receives a direct deposit statement, which is a paystub. It provides a detailed list of all earnings, deductions, taxable benefits and also provides the employees net pay for the pay period. The paystub also shows all year-to-date balances for each earning and deduction. The net amount is what the employee receives in their bank account.

You have two options for distribution of the paystub to your employees. It can be printed at your computer on 8½” x 11″ (standard letter sized) paper. Insert each statement into an envelope and distribute on pay day. To save time and money some or all employees can receive an e-stub. E-stubs are sent directly to the employee’s work or home e-mail address, and are password protected. E-stubs are more secure, and are a great option for remote employees.

What about year-end?

The year-end process is very important. Before you reset your system to begin a new calendar pay year, a set of reports and file edit functions are available to submit adjustments to the pay files.

What reports do I get?

You will receive over 50 standard core reports included in your service fees. We also offer many non-standard reports such as GL, WCB and PIER reports at no additional charge.

With Deluxe Payroll you also have complete access to your payroll data files. These can be downloaded into Microsoft Excel or Crystal Reports to do any custom or ad hoc reporting at no additional charge.

How many different types of earnings or deductions does support?

Aside from standard source deductions, we can provide you with up to 20 different deduction types and up to 30 different earning types.

When do I have to do my payroll?

Depending on how you choose to fund your payroll, it must be processed either 2 or 3 days in advance of your pay day. For a 2 day prefund, the payroll funds can be transferred to Deluxe Payroll via online bill payment or a wire transfer.

For a 3 day prefund, Deluxe Payroll would automatically debit your account for the required payroll funds.

Can I preview my gross-to-net before closing my payroll?

With Deluxe Payroll you retain complete control of your payroll, while eliminating the time consuming, repetitive functions of processing your payroll.

Prior to completing your payroll you can preview in detail each employee’s gross-to-net calculation. You will also have the ability to access several reports including paystubs and your payroll register prior to closing your payroll.

Are you able to process payroll in Québec?

We are able to process payrolls with employees who reside in Québec. Deluxe Payroll is available in both English and French.

Can I see the system work? Do you have a representative I can talk to?

Deluxe Payroll has both telephone representative and Deluxe representatives with coverage across Canada.

Please provide your company details and we will contact you to determine your payroll requirements.

Should I wait until January 1st to change my payroll over to

When we set up your payroll we do a complete year-to-date migration for each employee, then run an audit. This will ensure all of your employees receive only one T4 for the current year. So there is no need to wait until January 1st to change to Deluxe Payroll.

What are the minimum system and networking requirements for

Name Description
Operating System: Windows 2000, XP, Vista, 7, and Windows 8 (in Desktop Mode)
Macintosh OS X 10.4 Tiger or higher (Firefox web browser required)
Processor: Intel Pentium 4 or equivalent, 1.6GHz or higher
RAM: 512 MB or higher recommended, 256 MB required
Video: 1024 x 768, 16 bit colour
Internet Browser: Microsoft Internet Explorer 6.0 or higher
Mozilla Firefox 3.0 or higher
Internet Connection: A high speed Internet connection is highly recommended
PDF viewer: Adobe Acrobat Reader version 9.0 or higher
Modem: 56kbps modem (minimum) with connection to the Internet; however, the faster the modem or the Internet connection, the faster the Deluxe Payroll application will respond
Network Requirements: Port 80 must be open and allow both incoming and outgoing traffic on protocols UDP.

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Never fear paying late penalties for remitting your government source deductions late. We ensure your taxes are remitted right on time, every time.