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Deluxe Privacy Policy

Last Updated May 17, 2019

Protecting privacy is an important part of the business of NEBS Business Products Limited (Deluxe Canada). The terms "we", "our", and "us" in this Privacy Policy refer to Deluxe Canada and its affiliates/subsidiaries of Deluxe Corporation. We respect and protect the privacy of those who use our Website, products and services, and we want to assure you that when we ask for information, our goal is to improve our business customer relationships and provide solutions you need to grow your business. Through this site, https://www.Deluxe.ca, Deluxe Canada provides a variety of business solutions including cheque printing, business forms solutions, logo design, hosted payroll services, business services, web design and hosting, serving all of our small business customers through multiple distribution channels across Canada.

This Privacy Policy applies to https://www.Deluxe.ca, owned and operated by Deluxe Corporation ("NEBS Business Products Limited" or "Deluxe Canada"), and describes how Deluxe Canada collects, uses, shares and secures the personal information you provide. It also describes your choices regarding use, access and correction of your personal information.

Our Privacy Agreement

The type of information we gather about you depends entirely on how you choose to use our products and services. We ask only for the information necessary to serve you best; and we commit to you our Privacy Program Principles:

  • Accuracy: A commitment to use reasonable procedures to ensure that information collected, used, and exchanged will be accurate and complete.
  • Security: A commitment to use appropriate security measures for protecting information from unauthorized access, use, and disclosure.
  • Compliance: A commitment to collect, use, and exchange data in accordance with applicable laws, and contractual obligations.
  • Confidentiality: A commitment to collect, use, and exchange information in accordance with appropriate confidentiality standards.
  • Privacy: A commitment to self-regulation in recognition of expectations of privacy, our policy, and in accordance with leading industry standards.
  • Responsiveness: A commitment to respond to privacy-related inquiries in a timely and accurate manner.
  • Employee Education: A commitment to educate employees regarding information practices and the proper handling and use of information.
  • Self-Auditing: A commitment to periodic auditing of internal activities to ensure adherence to established information practices, policies, and procedures.

Information Collection & Use

Deluxe Canada is a provider of products and services to Canadian businesses. In order to provide you with the products or services you have requested, Deluxe Canada must collect personal information. At Deluxe Canada, we intend to give you as much control as possible over your personal information.

The type of information we collect, use, or share may depend on the product or service you purchase from us. At times, we may request that you voluntarily supply identifying information for purposes such as receiving correspondence, registering on this Website, making purchases, or participating in online surveys, market research or contests/sweepstakes. If you elect to participate, we may require you to provide business information, including your name, mailing address, phone number, financial institution information, credit card information, or e-mail address.

In certain areas of Deluxe Canada sites, for some services, you may provide employee information such as when adding additional authorized users to your business account and updating contact information, or enabling Payroll Services. We will only use this information for the specific reason for which it is provided.  When you submit business information to us, you understand and authorize us to access, store, and use this information to fulfill your requested services. We are committed to safeguarding and protecting your business information, and the personal information of your employees.

We use the information collected about you to process orders and to provide a more meaningful online experience. We may also use your information to communicate with you about products, services, and future promotions. Out of respect for your privacy, we offer you the option not to receive these types of communications. If you no longer wish to receive special offers or promotional notifications, you may edit your Account Profile or follow the unsubscribe instructions included in each communication. You may also express your opt–out choices by contacting Deluxe Canada service locations (contact information below).

Based upon the personal information you provide us, we may send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes. We may send you service-related announcements on rare occasions when it is necessary to do so. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.

From time to time, we may conduct optional surveys or run contests. Survey and contest forms may ask for contact, demographic and purchase preference information. If you choose to register with us, the registration form requires only purchase information. Although other questions are asked (such as line of business and accounting software used), responding to these questions is your decision. For testimonials, we obtain the customer's consent prior to posting their name along with their testimonial. We are not responsible for the personally identifiable information you choose to submit through testimonials.

For the purposes of order verification and fraud prevention, we may exchange information about our customers internally within Deluxe Canada and among our affiliates. We may retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes and enforce our agreements.

Disclosure and Retention of Personal Information

We only collect information required to fulfill your requests. By placing an order or enrolling in a service you are consenting to the collection and use of your information for those purposes.

Deluxe Canada collects and uses personal information for the purpose of processing orders, marketing products and/or services, e-commerce, quality assurance, administration of employee benefits, payroll and remuneration of government remittances as outlined in our Privacy Policy. Third party processing may also be involved for purposes of processing orders, as governed by this Privacy Policy.

Reasons we can share your information

Does Deluxe Canada Share?

Can you limit this sharing?

For our every day business purposes - including billing, processing transactions, & fulfilling orders; customer & marketing support services



For our marketing purposes - to offer products and services to grow your business



For our affiliated companies to market to you



For third parties to market to you *



*We will not sell, rent, or disclose information we have about you to other companies. However, please see below (“Tracking Activity on our Web Site”) regarding the use of third-party cookies on our site.

In some cases, we may use third party service providers to assist in providing you with the requested service and you agree that we may release information about you to them for the purpose of facilitating your request. When we engage third party suppliers, they are only provided the information required to perform those services, such as order fulfillment or shipping, billing and payment processing, or offering customer services. They are required to abide by their contractual privacy obligations when conducting work for us and are prohibited from using your personally identifiable information for any other purpose.

In some cases, we may use third party service providers to assist in providing you with the requested service and you agree that we may release information about you to them for the purpose of facilitating your request. When we engage third party suppliers, they are only provided the information required to perform those services, such as order fulfillment or shipping, billing and payment processing, or offering customer services. They are expected to abide by our Privacy Policy when conducting work for us and are prohibited from using your personally identifiable information for any other purpose. We will not sell, rent, or otherwise share information about you to other companies.

In certain situations, we may be required to disclose personal information in response to lawful requests by public authorities, including to meet law enforcement requirements.  We may also disclose your personal information as required by law, such as to comply with a subpoena or other legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request. 

If Deluxe Canada is involved in a merger, acquisition, dissolution or sale of all or a portion of its assets, we reserve the right to transfer your personal information.  You will be notified via email and/or a prominent notice on our Website of any change in ownership, uses of your personal information, and choices you may have regarding your personal information.


We are committed to protecting your information. In order to do so, we continually assess new technology for protecting your information to make sure that our security technology and information handling practices are in accordance with the highest industry standards and best practices on the Internet at all times. When you are on this Website, the sensitive information you provide such as credit card and financial information is encrypted with secure socket layer (SSL) technology and scrambled en route and decoded once it reaches us. Please remember that e-mail, which is different from the encrypted sessions above, is not secure. Therefore, we ask that you do not send sensitive information such as credit card or account numbers to us via an unsecured e-mail message.

Information you provide will be safeguarded according to our strict standards of security and confidentiality. Deluxe Canada recognizes and appreciates the importance of responsible use of the information you choose to provide. We take steps to require that our employees, vendors, consultants, suppliers, and contractors observe our Privacy Policy with respect to security and the collection, use, and exchange of our customers' information.


Tracking Activity on our Web Site

We and our partners use cookies and similar technologies to analyze trends, administer the Website, track users' movements around the site, and gather demographic information about our user base as a whole. A cookie is a small data text file that our server sends to your computer and that your computer sends back to us each time you visit our website. Most Internet browsers automatically accept cookies. However, you can disable and/or delete cookies by controlling your browser settings. If you do disable cookies, our website will not recognize you and you may not have access to all portions of the website.

We also partner with third parties to display advertising on our Website or to manage our advertising on other sites.  Our third party partners may use cookies or similar technologies in order to provide you advertising based upon your browsing activities and interests.  If you wish to opt-out of interest-based advertising click here, or if located in the European Union, click here.  Please note that you will continue to receive generic ads. 

Children Visiting Our Web Sites

This Website is directed at adults. We do not knowingly collect or use information from children under the age of 13.  If we become aware of any collection of personal information from children, we will delete it immediately.

Other Web Sites Linked to our Site

Our Website contains links to other sites that are not owned or controlled by Deluxe Canada. We are not responsible for the content or information practices employed by such sites. When you leave our website, we encourage you to read the privacy statements of each and every website that collects personal information. This Privacy Policy applies only to information collected by us.

Consent to Privacy Policy/Changes to Privacy Policy

We may update this Privacy Notice and its “last updated” date to reflect changes to our data governance practices. If we propose to make any material changes, we will notify you by means of a notice on this page prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. By using this Website, you consent to our posted Privacy Policy. If you do not agree with this Privacy Policy, please do not use this Website.

Periodically, our operations and business practices are reviewed for compliance with corporate policies and procedures governing the confidentiality of information. These reviews are conducted by internal staff who report directly to the Board of Directors of Deluxe Corporation, our parent company, external auditing and accounting firms, and government regulators. Included in these self-assessments and examinations are reviews of the controls and safeguards described in our Privacy Policy.

To Correct/Update/Access/Opt Out:

Upon request, we will provide you with information about whether we hold any of your personal information.  We are committed to ensuring that the information we obtain and use about our customers is accurate. As a valued customer of Deluxe Canada, you have the right to access your personal information, request deletion of personal information, and request changes to inaccuracies if required, using the contact information listed below.  We will respond to your request within a reasonable timeframe. It is your right to not provide us with some or all of your personal information, or to deny us the use or disclosure of your information for certain purposes. Should you exercise this right, it may impede our ability to deliver requested products and/or services.
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Changing or Modifying your Consent:

At any time in the future, you may withdraw your consent to further collection, use or disclosure of information by giving us reasonable notice. Your withdrawal of your consent may affect our ability to provide you with products, services, or information. We will act on your requests promptly. If at any time, you would like to discontinue receiving communications from us (e-mails, phone calls, faxes, catalogues, and newsletters) or advertising from our partners, you may contact us using one of the following methods:

  • Call 1-800-465-2888, ext. 2384
  • Fax 1-800-461-3325, Attn: List Management Department
  • E-mail: listmgmt@Deluxe.ca
  • Mail:

    Deluxe Canada
    330 Cranston Crescent
    Midland, ON L4R 4V9
    Attention: List Management Department

Contacting Us:

How to Register a Privacy Complaint for Deluxe Canada or NEBS Payroll Services:
You may register a privacy-related complaint by contacting Deluxe's Chief Privacy Officer by using one of the following methods:

  • Call 1-800-465-2888 ext. 2700
  • Fax 1-800-461-3325 Attn: Chief Privacy Officer
  • E-mail: canadaprivacyofficer@deluxe.ca
  • Postal Mail:

    Deluxe Canada
    330 Cranston Crescent
    Midland, ON L4R 4V9
    Attention: Chief Privacy Officer


    NEBS Payroll Services
    420 Sheldon Drive, Unit 102
    Cambridge, ON N1T 2H9
    Attention: Chief Privacy Officer

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

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